An order can be canceled at any time if the order status is “Waiting on response from the restaurant”. Once the order is accepted by the restaurant and its status changes to display the ETA, the order can no longer be canceled.
Canceled order receives an automatic refund for the full price of the order as well as any/all fees and tip.
The refund for unavailable items that were removed from the order is processed on the same day and may take up to 5 business days to show on the credit card statement.
Charge for additional items is added to the original transaction on the same day.
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